We try to ship orders on the same day we receive them. Generally, all orders are processed and shipped within two business days. If for any reason we are not going to be able to ship within two business days, we will notify you.
You will receive a confirmation email shortly after making an order on our website. If you do not receive it, please check your spam folder. This is especially important because if you do not receive the order confirmation email, you will also miss the shipping notification email that contains tracking information for your order.
We are not trying to make a profit from what we charge for shipping. Our shipping charges are reasonable and are calculated by weight. The more you buy, the less shipping costs per item.
All orders will be shipped via USPS. We ship First Class, Priority Mail or Priority Mail Express.
We love our international customers. Just like orders shipped within the US, International orders are also shipped within two business days.
Please verify that you have provided a correct address to avoid delays or lost packages. The Maasai Market will not be responsible for lost packages as a result of being provided the wrong address.
The customer is responsible to pay any VAT, tariff, duty, taxes, handling fees, or customs clearance charges required by your country for importing consumer goods. We do not collect this beforehand and cannot give you an estimate because it varies from country to country.
Please do not request that we mark items as "gifts" as this is against US and International government regulations.
All international orders are shipped via USPS. We ship First Class Mail International, Priority Mail International and Priority Mail Express International.
Who doesn’t like free shipping? Get free shipping on all orders over $50 (not including taxes) within the 48 contiguous states and the District of Columbia. APO/FPO addresses are not eligible for this offer. We also appreciate our International customers. All international orders over $150 receive free shipping.
Refunds and Return
If for any reason you are not satisfied with your order from The Maasai Market, please visit our refund and return policy page for information on how return.
Do you still have a question about shipping? Please don’t hesitate to contact us.